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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Samantha Parkinson’s

July 2, 2025

5  out of  5
rating by Samantha Parkinson’s
"Gage the life specialist here at Nikki’s office was truly a delight. Kind, patient, very educated on life insurance! He’s so good at what he does I referred my family to be protected by him! Thanks Gage🩷"
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Debra Parks

June 30, 2025

5  out of  5
rating by Debra Parks
"Friendly knowledgeable and efficient Kristi was great"
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Cuthair Laflare

June 27, 2025

5  out of  5
rating by Cuthair Laflare
"Service experience was great"
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Chris Grider

June 3, 2025

5  out of  5
rating by Chris Grider
"Great staff; always friendly and very helpful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Tonya Mims

June 2, 2025

5  out of  5
rating by Tonya Mims
"Thank you Kristi for being so pleasant and helpful on assisting me with my insurance needs . I will always use State Farm for all my insurance meeds."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Mota Isk

May 30, 2025

5  out of  5
rating by Mota Isk
"I recommend this State Farm agency because of Kristi Bayne. She's very professional, so nice, and hard working. She gave me the best rate out of all the other insurance companies. We appreciate Kristi's awesome work. Thank you for your service."
We responded:
"Thank you for the fantastic review! We're so glad Kristie provided you with excellent service and found you the best rate. W appreciate your business and kind words!"
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Brianna Quinn

May 27, 2025

5  out of  5
rating by Brianna Quinn
"Very helpful and communicative!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Tila carter

May 23, 2025

5  out of  5
rating by Tila carter
"Kristi was very helpful, knowledgeable, professional and caring through our conversations. Thank you , Tila"
We responded:
"Tila, thank you so much for your wonderful feedback! We truly appreciate you highlighting Kristi's helpfulness, knowledge, professionalism, and caring nature. It means a lot to us to know that she made your experience a positive one. We're so glad we could assist you!"
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Caleb Hill

May 2, 2025

5  out of  5
rating by Caleb Hill
"I am having a great experience with State Farm so far. Thank you Nikki"
We responded:
"That's great to hear Caleb! Thank you so much for your review!"
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Kerry Starr

April 28, 2025

5  out of  5
rating by Kerry Starr
"Bought a used vehicle on Saturday and Nikki Gibson’s office had me insured by Monday as soon as I called."
We responded:
"That's fantastic to hear! We really appreciate you taking the time to share your positive experience. Enjoy your new ride!"
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Gwyn Smith

April 28, 2025

5  out of  5
rating by Gwyn Smith
"Received prompt and great service."
We responded:
"Thank you for the wonderful 5-star review! We're so pleased to hear you received prompt and great service. We truly appreciate your business!"
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Michael McGuire

April 23, 2025

5  out of  5
rating by Michael McGuire
"I switched from Travelers because of the great service and savings. I loved my interaction with Nikki and her staff!!"
We responded:
"Wow! Thank you so much for the fantastic review and for making the switch to us from Travelers! It truly means a lot to hear that our service and savings were the deciding factors. I'm so glad you had a positive experience with me and my staff. We're thrilled to have you as a client!"
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Jason Gibson

January 15, 2025

5  out of  5
rating by Jason Gibson
"While I am Nikki's husband and one of her biggest fans, that isn't why I am posting this 5 Star review. Nikki and her staff care about helping people. They listen and understand their responsibility to educate. A member of Nikki’s team called me to help with an issue I was having, not knowing that I am Nikki’s husband. I didn’t mention that I was Nikki's husband until the end of the call, but I was treated with the attentiveness and courtesy you would expect as the owners spouse right from the start. I highly recommend you give them a call for all you insurance needs."
We responded:
"I appreciate you and this review more than you know!"
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Jason Barnes

October 7, 2024

5  out of  5
rating by Jason Barnes
"The Nikki Gibson agency is amazing! Professional and knowledgeable staff. 10/10 I highly recommend!!!"
We responded:
"Thank you so much for the outstanding 5-star review! It means the world to us that you think our agency is amazing and that you found our staff to be professional and knowledgeable. We truly appreciate your high recommendation!"
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Donna Watson

September 30, 2024

5  out of  5
rating by Donna Watson
"Nikki and her staff provide excellent customer service. They supply detailed, informative answers in a timely manner."
We responded:
"Thank you so much for your kind words! We truly value your feedback and are so pleased to hear that you've experienced excellent customer service from me and my staff. Providing detailed, informative answers in a timely manner is always our goal. We appreciate your business!"
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Andrew Woode

September 27, 2024

5  out of  5
rating by Andrew Woode
"Brennan was a hoot to talk with. And the prices slashed my previous policy by half. And the best part? ....actually, that basically covers it. Insurance claim payout is pretty good, too."
We responded:
"That's fantastic to hear! We're so glad Brennan made the process enjoyable for you. Saving you half on your previous policy is definitely something to celebrate, and it's wonderful to know you were also satisfied with your insurance claim payout. Thanks for sharing your positive experience!"
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Zachary Rothschild

September 14, 2024

5  out of  5
rating by Zachary Rothschild
"Brennan Edburgtowne, who helped me when i called the office and he was so friendly and informative! even if i didn't end up with State Farm he was still very helpful. 10/10"
We responded:
" It warms my heart to hear that Brennan provided you with such a friendly and informative experience, even though you didn't end up choosing State Farm at this time. We truly believe in being helpful to everyone who reaches out to us. Thank you for taking the time to share your positive interaction with Brennan!"
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Shannon Glynn

September 12, 2024

5  out of  5
rating by Shannon Glynn
"I've had a great experience with Nikki Gibson-State Farm Insurance. I was recently assisted by Kelsey Bayne who helped me get insured on a second property. The process was seamless and stress free. Thank you Kelsey!"
We responded:
"We are so happy to hear you had another great experience with Nikki Gibson - State Farm Insurance! It's wonderful to know that Kelsey Bayne made the process of insuring your second property seamless and stress-free. Thank you for your continued trust in our agency!"
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Halley Davis

September 12, 2024

5  out of  5
rating by Halley Davis
"Nikki and her team are absolutely amazing! If you are in the KC area, be sure to reach out to them for your insurance needs!"
We responded:
"Thanks Halley!"
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R Hicks

September 4, 2024

5  out of  5
rating by R Hicks
"VERY helpful and did a great job looking for ways to save."
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Billie Bell Pruitt

September 3, 2024

5  out of  5
rating by Billie Bell Pruitt
"My State Farm Rep. was very cordial, helpful and personable. She answered all my questions."
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Patricia Jackson

August 27, 2024

5  out of  5
rating by Patricia Jackson
"They take the time to meet your needs👍."
We responded:
"Thank you so much Patricia!"
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Maurice Alan Jackson

August 27, 2024

5  out of  5
rating by Maurice Alan Jackson
"Incredible staff! 5 stars no doubt. Nikki Gibson's State Farm Agency has been everything wonderful you'd expect from an insurance company! They insure 3 houses and 3 cars within our family. Nikki listened to our needs, presented products and formed a plan that fit us perfectly! Staff member Kelsey is a top notch communicator, professional in all aspects, is very kind, detailed and accurate. She presents options, making sure we understand them and allows time for us to weigh the information. Her follow-up is well timed, welcomed and without pressure. The entire staff are refreshingly positive, professional and easy to interact with. We had one minor hiccup at the beginning but it was quickly rectified and we have had no problems since. I worked for a major competitor for many years before retiring. I have had State Farm insurance for many of those years and I see no reason to change. The rates and service are second to NONE! I highly recommend Nikki Gibson's agency! M.Jackson"
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Eric Hansen

August 22, 2024

5  out of  5
rating by Eric Hansen
"Anytime I ever have a request with this State Farm office they are quick to take care of whatever I need. They are happy to handle whatever I need."
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Larry Love

August 22, 2024

5  out of  5
rating by Larry Love
"Mrs. Gibson and her staff are highly professional and knowledgeable."